退款政策
元宝是购买后立即到账的数字商品。总的原则：已经用掉的不退，没到账、扣错钱、被盗刷的一定处理。
可以退款
- 付了钱没到账：付款成功但元宝或月卡没有到账，我们补发或全额退款。
- 重复扣款：同一笔订单被扣了两次，多扣的那笔全额退回。
- 未经授权的付款：你的付款方式被别人（包括家里的未成年人）在你不知情时使用，在付款后 14 天内联系我们。只要这笔元宝还没有花掉，我们退款并收回对应元宝。
- 后悔购买：付款后 14 天内，元宝一个都没用过的（月卡还没领过每日元宝），可以申请全额退款，同时收回元宝。
不予退款
- 已经在商城花掉的元宝，以及用它兑换的道具、外观；
- 月卡已经开始领取每日元宝的；
- 因违反用户协议（作弊、恶意拒付、盗用付款方式）被处理的账号。
法律另有规定的，以法律为准。
怎么申请
发邮件到 support@bominggames.com，写上：游戏用户名、付款时间、金额、付款方式，有 Stripe 付款收据的一起附上。我们在 1 个工作日内回复，退款按原付款方式退回，到账时间取决于银行或支付平台（一般 5–10 个工作日）。
请先联系我们，不要直接向银行发起拒付：拒付期间账号会被暂停，处理时间也比我们直接退款更长。
月卡
月卡是一次性购买的 30 天服务，不会自动续费，到期不再扣款，也不需要取消。
Refund Policy
元宝 (Yuanbao) is a digital good delivered instantly. In short: currency you have already spent is not refundable; missing deliveries, double charges and unauthorized charges are always fixed.
Refundable
- Not delivered: payment succeeded but the currency or monthly card did not arrive — we deliver it or refund in full.
- Duplicate charge: the same order charged twice — the extra charge is refunded in full.
- Unauthorized purchase: your payment method was used without your permission (including by a minor in your household) — contact us within 14 days; if the currency has not been spent we refund and remove it.
- Change of mind: within 14 days of purchase, if none of the purchased currency has been spent (and no daily monthly-card rewards claimed), you may request a full refund; the currency is removed.
Not refundable
- Currency already spent in the shop, and the items or cosmetics bought with it;
- Monthly cards whose daily rewards have started to be claimed;
- Accounts actioned for breaking the Terms (cheating, fraudulent chargebacks, use of someone else’s payment method).
Where the law of your country grants additional rights, those rights apply.
How to request
Email support@bominggames.com with your game username, purchase time, amount and payment method (attach the Stripe receipt if you have it). We reply within one business day. Refunds go back to the original payment method; arrival time depends on your bank or wallet (usually 5–10 business days).
Please contact us before filing a chargeback: the account is suspended while a dispute is open, and a dispute takes longer than a direct refund.
Monthly card
The monthly card is a one-time purchase of 30 days of benefits. It does not auto-renew; nothing is charged when it ends and there is nothing to cancel.